Ratings & Reviews

Overall Rating

5(53 reviews)100% of customers recommend this property

Rating Per Category

Resident Reviews

Review From Modern Messagesubmitted by Raul M. - |Recommended: YesLove the neighbor hood it i... — Love the neighbor hood it is a great place to live and the apartments are nice with. Highleh recommend renting and living here if you have pets they are per friendly
Review From Modern Messagesubmitted by Latoya A. - |Recommended: YesI love all the great change... — I love all the great changes renew is making. The apartments not only look great but they are improving the safety and efficiency of the apartments.
response from property -Hi Latoya, we sincerely appreciate your fantastic feedback on our recent improvements! You can definitely rest easy knowing that we'll continue to raise the bar when it comes to our residents' comfort and well-being. If you ever need anything further from us, please don't hesitate to contact us at renewatpoloparkway@trinity-pm.com.
Review From Modern Messagesubmitted by Beatriz H. - |Recommended: YesGreat place to live. Ive be... — Great place to live. Ive been here over a year and i love the neighborhood, very quiet. Staff and maintenance are great very friendly and get stuff done.0
response from property -Beatriz, we're so glad that our community has been such a wonderful home for you over the past year! Please continue to enjoy our peaceful environment and friendly services and let us know if there's anything else we may do to further enhance your time here.
Review From Modern Messagesubmitted by Rachel S. - |Recommended: YesI moved in recently and so ... — I moved in recently and so far my experience has been very good. Maintenance after move in has been completed extremely quickly. I look forward to living here for a while.
response from property -Rachel, we appreciate your 5-star rating and vote of confidence about our community. Moving into a new home can be a daunting process, and we're happy to hear that your experience was seamless. Welcome!
Review From Modern Messagesubmitted by Miguel L. - |Recommended: YesIve had an amazing experien... — Ive had an amazing experience, thank you all for being so quick, helpful and kind. All the staff is amazing. ive been telling all my family and friends about how its like to rent here. thank yall once again
response from property -Miguel, it's genuinely our pleasure to be of service, and your compliments brightened our day! Thank you for spreading the word about your fabulous experience with us.
Review From Modern Messagesubmitted by Tajandrew R. - |Recommended: YesGood so far. Had some minor... — Good so far. Had some minor maintenance issues but the issues were addressed within the next day or two. Close proximity to most food places.
response from property -Thank you for the review, Tajandrew. We're so happy to hear that our maintenance team was able to promptly address your maintenance concerns. We appreciate you letting us know that our location is convenient for you.
Review From Modern Messagesubmitted by Robert B. - |Recommended: YesSo far after a year here we... — So far after a year here we haven’t had any problems that were not taken care of and they have been working hard to make improvements just signed a new lease for another year
response from property -It made our day to hear you renewed your lease, Robert! We truly appreciate your acknowledgment of the hard work our team puts into enhancing our community. Thank you for the great review.
Review From Modern Messagesubmitted by Arnold R. - |Recommended: YesMy experience with my apart... — My experience with my apartment has been great. My only complaint would be that they were working on the pipes a few weeks ago and they had to cut the asphalt open but never sealed it. Now it’s a big pot hole
response from property -It's lovely to know that you've enjoyed your home, Arnold! Thank you for bringing the pothole to our attention. When you have a moment, please email us at renewatpoloparkway@trinity-pm.com to share more details about your concern. We look forward to hearing from you.
Review From Modern Messagesubmitted by Tamandra E. - |Recommended: YesFor the most part, I love l... — For the most part, I love living here. Everyone has always been super nice and helpful when needed and work orders are usually done. My only complaint is some of the outdated things but they are in the process of updating so I totally understand. It’s still a very nice apartment and very peaceful 😊
response from property -Tamandra, we love hearing that our community adds a sense of calm and tranquility to your life. We appreciate your patience while we work on renovations, and we can't wait to hear your thoughts once the upgrades are completed. Thank you!
Review From Modern Messagesubmitted by Stephen D. - |Recommended: YesSo much better than previou... — So much better than previous management They've replaced the roof, changed parking, added lights, given me a new mailbox key, fired previous bad eggs, and are trying to fix the parking lot.
response from property -Stephen, it's great to hear that you're pleased with all of the improvements and that we're meeting your expectations for top-notch service. Thank you for giving us an excellent review!
Review From Modern Messagesubmitted by Sydney J. - |Recommended: YesVery nice place to live. Ou... — Very nice place to live. Our property manager, Olga is very kind. The apartment it’s self was very clean when we moved in and I gave confidence that the maintenance people will actually come fix things that are broken.
Review From Modern Messagesubmitted by Anissa R. - |Recommended: YesEveryone is supper helpful,... — Everyone is supper helpful, and willing to go above and beyond to help answer any questions, through the whole process we were kept updated on changes. Definitely a huge change from what we are use to They’re great
response from property -Anissa, we are grateful for your kind words about our team and all of their hard work. Thank you for pointing out our top-notch customer service. Please don't hesitate to let us know if there is anything you need. We are always here to help!
Review From Modern Messagesubmitted by Jon M. - |Recommended: YesThe apartment wasn't quite ... — The apartment wasn't quite ready on our move in day but the new carpet and appliances made up for that. Very spacious bedrooms and closets. I enjoyed it all.
response from property -Jon, we're glad to hear that you are pleased with the quality of your apartment home. Thank you for taking the time to review your experience thus far, and please feel free to let us know if there is anything we may do for you.
Review From Modern Messagesubmitted by Brittany C. - |Recommended: YesThe apartment is very quiet... — The apartment is very quiet. The staff are very friendly and welcoming. The parking is a little small. Every one is very helpful and welcoming.
Review From Modern Messagesubmitted by Rafael S. - |Recommended: YesJust moved in I love the s... — Just moved in I love the staff so far Shanique is very help full. Upon move in, I did the walk through and found a few issues that need to be fixed, Shanique immediately notified maintenance to get fixed.
response from property -Rafael, welcome to the community! We're delighted that Shanique and the rest of our team have ensured you feel at home here. Thank you for the review, and we hope you are settling in well.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "ReNew at Polo Parkway", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "ReNew at Polo Parkway", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose