Ratings & Reviews

Overall Rating

5(75 reviews)100% of customers recommend this property

Rating Per Category

Resident Reviews

Review From Modern Messagesubmitted by Oluwaseun A. - |Recommended: YesGreat people. Maintenance a... — Great people. Maintenance always there on time , and the office staff is friendly . They have being making great changes such as new pool area , changing of Appliances, New Ac Units , and fixed up the parking lots .
Review From Modern Messagesubmitted by Latoya A. - |Recommended: YesThe experience has been gre... — The experience has been great. I really wish prices was not an issue. I moved in a 3 bedroom for only a 1000 and was paying 1450 at Polo for 2br. I recently moved to a new apartment but am still paying on Polo because I did not want to break my least. Though my new apartment is cheaper and nicer, the maintenance is extremely poor. Apon moving in I've had many issues and still cant get any work orders complete I've put in 5 TIMES. Polo park is much different. Any work order I've put in has been taken care of within 1 to 2 days. I will truly miss your maintenance team. They all should get a raise for their excellent and fast service. No other apartment I've lived in for 14 years has given this type of service.
Review From Modern Messagesubmitted by Angelica N. - |Recommended: YesRoom was not ready till a w... — room was not ready till a whole day after our move it date, oven does not work, a restroom cabinet does not close, but besides that i’m loving it
Review From Modern Messagesubmitted by Alfred S. - |Recommended: YesWe are new to the complex b... — We are new to the complex but so far the front office has been extremely helpful and accomodating to last minute changes. We are happy with the updates to the apartment, new carpet, paint, and flooring throughout. Even though it's an older complex the renovations make it feel new.
response from property -Welcome to the community, Alfred. We have taken great pride in the renovations we have made throughout the community and it is heartening to read your review. If there is anything you need as you settle into your new home, please let us know.
Review From Modern Messagesubmitted by Deasia D. - |Recommended: YesI love the neighborhood. Th... — I love the neighborhood. The staff here have been very nice and helpful. This is my first month being here but I have not had any issues at all.
response from property -Welcome to the community, Deasia. Our team strives to provide our residents with an exceptional place to call home, and your favorable feedback reaffirms our efforts. Thank you!
Review From Modern Messagesubmitted by Miguel L. - |Recommended: YesMy family and i love living... — My family and i love living here, we love the management, maintenance, the staff, the environment. We also love the pool, my daughter enjoys making new friends every time we go swimming. i even recommended my friends here.
response from property -Miguel, it means the world to us to know that you and your family feel so at home in our community. We pride ourselves on providing the best possible living experience for our residents, and your comments show us that we are succeeding. Thank you for your recommendation.
Review From Modern Messagesubmitted by Kristyona C. - |Recommended: YesAs first time living on our... — As first time living on our own it was tough at the start of the whole process but glad everything got situated. Olga and Irene were very helpful and helped us get in within a few days
Review From Modern Messagesubmitted by Tajandrew R. - |Recommended: YesGood so far and good staff.... — Good so far and good staff. They are friendly And super helpful. The building is in close proximity to most food places, supermarkets. Like it so far.
response from property -Tajandrew, it's great to hear that you're getting along well in our community thus far and that our team is providing you with top-notch customer service. We hope you continue to enjoy life here as you settle in, but please let us know if there is anything we may do to improve your experience even further.
Review From Modern Messagesubmitted by Sandra B. - |Recommended: YesMy lil girl and i love it i... — My lil girl and i love it its been amazing so far so perfect for us two great side of town wanted different for my lil girl compared to my oldest this is a great start thank you for giving us this chance.
response from property -Sandra, it is heart-warming to hear that you and your daughter love your home! Rest assured, our team is always here for you.
Review From Modern Messagesubmitted by Perla J. - |Recommended: YesOver all been been a good a... — Over all been been a good and easy move infrom thw moth that we moved in. Its been about 6 months livkng here and we have like kt ao far. I like the fact they allow pets a big plus.
response from property -Perla, we are proud to be a pet-friendly community! Thank you so much for letting us know you have enjoyed your time here so far. We hope you continue to be pleased.
Review From Modern Messagesubmitted by Hector R. - |Recommended: YesAbsolutely the best place t... — Absolutely the best place to live. I have no complaints. From the leasing staff to maintenance. They are always willing to help. We just moved here from Dallas tx.
response from property -Hector, we truly appreciate your complimentary comments about our community. We work daily to provide a lovely, well-maintained environment and friendly, responsive service for our valued residents. So nice to hear our efforts are fruitful!
Review From Modern Messagesubmitted by Sally J. - |Recommended: YesI being here 6 months and ... — I being here 6 months and i love it here ...Great choice I made to move here and the staff are friendly and the manger Olga is a awesome I have suggested to friends and family that are look for a place to live Renew Polo pkwy well be the place
response from property -Sally, thank you for your very encouraging review. Olga is one of our many rock stars and will be happy to hear of how impactful she was in helping you. We appreciate your feedback and future recommendations.
Review From Modern Messagesubmitted by Mark P. - |Recommended: YesIts been good. Everyones ni... — Its been good. Everyones nice and friendly. Still havent gotten my dishwasher stove and curtains changed out but other than that, i like it here
response from property -Mark, thank you for a five-star review! Your rating is very encouraging to us. We will continue striving to exceed your expectations in the future. Always know we are here for you if you would like to discuss in greater detail when your appliances should arrive. Thank you.
Review From Modern Messagesubmitted by Stephanie H. - |Recommended: YesMove-in was easy, paperwork... — Move-in was easy, paperwork was quickly done with the help of the awesome staff. The grounds around the apartment are being worked on daily for updates, and the pool has been completed and is awesome. So far, I am enjoying the place.
response from property -Stephanie, thank you for your very inspiring review. Be assured that we will continue to provide our best service. We hope you are always satisfied with your home. Thank you!
Review From Modern Messagesubmitted by Latoya A. - |Recommended: YesI love the changes ReNew is... — I love the changes ReNew is making to the apartments. Ive been living in these apartments for 2 years now and have decided not to renew my lease due to coronavirus changing my income but if I had the option I would stay. The maintenance team is one of the biggest reasons why I love this place. They are very friendly and always take care of work orders within one day for non emergency and within a few hrs for emergency. There is still much more work to be done since these apartments are pretty old but renew is doing an amazing job at getting rid of the old and bringing in lots of new features.
response from property -Latoya, thank you for your encouraging feedback as a loyal resident. It makes our day to hear how much you have enjoyed our friendly and responsive team over the years. We're sad to see you leave, and if anything changes, we would love to have you back in our community. We wish you luck in your future home!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "ReNew at Polo Parkway", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "ReNew at Polo Parkway", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose